Difficulties connecting to Streamyx

Difficulties Connection To Streamyx
POSSIBLE CAUSE	SOLUTION
Telephone lines: Faulty line or suspension of account (because of non-payment)	Check your phone line: • Make sure your phone line is functioning (not suspended) • Lift your receiver and check for a dial tone,noisy line or crossline. If there is no dial tone or problem with the telephone line, call TM Customer Contact Centre (100) and select “Internet Services” to file a fault report.
Hardware set-up: Wrongly set-up, loose connection	Check your modem/line/microfilter connectivity: * Ensure all physical connections are done correctly * Ensure all cables are fitted properly * Please ensure your modem is turned on * If still in doubt, try replacing the cables
Faulty hardware: Modem, network card, splitter	Check your modem “Link/DSL” light status: * A blinking light may mean a faulty modem, a faulty splitter or a lost connection * Reboot your modem (switch it off, and then on again) * Make a direct connection from the wall socket straight to the modem, bypassing the splitter * If still in doubt, try replacing the cables If the light is still blinking, it may be due to a network problem. Call TM Customer Contact Centre (100) and select “Internet Services” for assistance. Source: http://isp.tm.net.my/